Refund policy

All items can be returned for a full refund within 45 days from the date of purchase. Clearance products and gift cards are final sales and cannot be returned.
To receive a full refund, all returned items must be unused and in their original packaging. *Shipping fees are non-refundable.
To start a return, please contact customer service by phone at (800)-791-5512 Mon-Fri 10-5 pm ET or by email at info@debuyer-usa.com. You will receive a return label to send your products back.
Refunds will be processed within 7-14 business days of being received at our warehouse and issued to your original form of payment. Please note a $9.95 processing fee will be deducted from your refund.
de Buyer offers refunds for purchases made on https://debuyer-usa.com/ only.
Please contact the original seller if you purchased from a different source.
de Buyer reserves the right to determine if the returned package is eligible for refund or exchange.

Last updated 02/02/22